I called in the morning to ask if I could get my van in for an oil change that day. I hadn't used this shop before, but it is so conveniently located to my work. They set a time for me, text me a reminder and when I was running late, continued to work around my schedule. I was able to leave the van and wasn't in a hurry, but they completed it quickly anyway. The best part -- the gesture that I was so impressed with is when I was paying. They asked me if this was my first visit with them, and when I responded "yes", they automatically gave me $25 off my bill. I was ready and willing to pay full price, but they definitely know the way to create a lasting customer. I will go there again for sure.